Thank you for shopping with Ayda Sumayah Ltd. We hope you love your purchase, but if for any reason you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

• Items must be unworn, unwashed, and in original condition with tags attached.
• Items must be free of any perfume, makeup, or deodorant stains.
• Custom-made or tailored items are non-refundable, unless they are faulty or incorrect.

To start your return, please contact us at:

📞 +44 7359 859833
📧 aydasumayah@gmail.com
📍 Ayda Sumayah Ltd, 124 City Road, London EC1V 2NX, United Kingdom

Please include your order number, reason for return, and photos (if applicable). Customers are responsible for return postage unless the item is incorrect or faulty.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you wish to order a different item, please return the original for a refund and place a new order.

Faulty or Incorrect Items

We sincerely apologise for any inconvenience. If you receive an incorrect or faulty item, please contact us immediately with:

• Order number
• Description of the issue
• Photos of the item

We will offer a full refund, replacement, or alternative solution at no extra cost.

Non-Returnable Items

• Custom orders (e.g., tailored abayas)
• Items marked as “Final Sale”
• Gift cards

For any questions or support, feel free to contact us at aydasumayah@gmail.com.

Ayda Sumayah Ltd
📍 124 City Road, London EC1V 2NX, United Kingdom
📞 +44 7359 859833